Refund policy

We want you to be happy with your purchase. If you experience any issues with your order, please contact us and we’ll do our best to help.

Returns

Returns must be requested within 14 days of receiving your order.

To be eligible for a return, items must be:

  • Unworn and unwashed
  • In their original condition
  • Free from damage caused after delivery
  • Returned with any original packaging where possible

As our merchandise is produced in limited quantities, we are unable to accept returns or exchanges for:

  • Change of mind
  • Incorrect sizing selected at checkout
  • Normal wear and tear

Please check product descriptions and sizing information carefully before placing your order.

How to Request a Return

To request a return, please email [your email address] with:

  • Your order number
  • The reason for your return
  • Photographs if the item is damaged, faulty, or incorrect

We will review your request and provide instructions for returning the item if eligible.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

We recommend using a tracked delivery service, as we cannot be responsible for items lost during return transit.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty, or you receive the wrong item, please contact us within 14 days of delivery.

Where a fault is confirmed, we will:

  • Offer a replacement where possible
  • Or provide a full refund
  • Cover any reasonable return postage costs

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method within 5–10 working days. Processing times may vary depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to a fault, damage, or an error on our part.

Contact 

For all return and refund enquiries, please contact:

brightonsunsetsessions@gmail.com

Thank you for supporting local music, artists, and grassroots community culture through Sunset Sessions.